bankfieldmedical.co.uk
Dr David Stevenson
Dr Alisha
Dosumu
Dr Linda Evans
COVID-19 Coronavirus
We are still open, and still providing the best service that we can. We are doing things a bit differently, though. Please do NOT come in to the surgery unless we have asked you to. You can still phone and speak to a doctor, we will provide telephone consultations, and if we need to bring people into the surgery then we will give you an appointment. More information can be found here:
COVID-19 Click here to get an isolation note - a note to give to your employer if you have to self isolate
Remote Consultations
If you have an appointment for a video consultation then you can access the service here. Please do not click on this link if you do not have an appointment. You will not get a consultation without an apointment. Please phone reception on 01292 264080
If you have trouble connecting then please DO NOT call our staff. They have no ability to fix your problem, and talking to them will only delay you getting seen. You can access a help service here:
We may ask you to email us a picture. Use Clinical_Practice_BankfieldMedicalPractice_80842@aapct.scot.nhs.uk
Please make sure that the patient's name and date of birth is in the message. An email from Annie97@example.com doesn't tell us who it's about, and we don't want to guess!
Musculoskeletal problems
Due to Covid there are a lot of patients that we are unable to see face to face. However, you can now access expert musculoskeletal advice directly without having to go through your GP. The normal face to face service is not running, but you can access a variety of self help information on the website. Please use this in the first instance.
Online Patient Access now available
Patients can now order repeat prescriptions online. Please speak to our staff who will help you set this up.
Once you are registered, you can access the service here:
BANKFIELD SURGERY
OPENING HOURS
MONDAY, THURSDAY & FRIDAY
8.30 AM—5.30 PM
TUESDAY & WEDNESDAY
Early opening 8.00 AM—5.30 PM
ALLOWAY VILLAGE
MONDAY, TUESDAY, WEDNESDAY & FRIDAY
9.00 AM—12.00 PM
THURSDAY
Early opening 8.00 AM—12.00 PM
Dr David Stevenson, MB, ChB, MRCGP
GMC 4147796
Dr Alisha Dosumu, MBBS, DFFP
GMC 520942
Dr Linda Evans, MB, ChB, MRCP, MRCGP
GMC 4540966
Dr Junaid Ilyas MPH, MBBS, MRCGP
GMC 7113937
We are a teaching practice and we may have a registrar working with us from time to time.
Bankfield Medical Practice
148 Dalmellington Road
Ayr
KA7 3PR
Tel: 01292 264080
Fax: 01292 269731
Alloway Village Hall
Alloway
Ayr
KA7 4PY
Tel: 01292 445533
We do not discriminate on the grounds of
race, gender, social class, age, religion, disability or medical
condition.
To Register
You can register at either Bankfield or Alloway Village.
You will be asked certain details, E.g. name, address and previous
Doctor, which will be recorded.
You will be offered a new patient medical with a nurse. This is a
ten minute appointment during which the nurse will ask you about
your past medical history current medication and record routine
data e.g. your blood pressure etc. Please bring a urine sample
[bottles are available at reception] .
It is important that you attend this medical. If you do not attend,
you will not be registered.
You do not need to contact your previous surgery as your records
will be transferred once the Health Board is informed.
We are always happy to answer any queries. We have a great team of
receptionists who are will-
ing to answer any queries. The more information you provide will
enable us to direct you to the most appropriate clinic.
You can dowload our registration form below.
You will need to fill out one of these for each member of your
family who wishes to register with us. If you fill this in before
you come to the practice then it will greatly speed up the
process.
To work towards improving our patients’ health
To provide treatment which is safe and effective, based on the best available evidence
To communicate effectively and sensitively with patients and their families and carers
To listen to the views and concerns of patients
To treat ALL patients with dignity and respect
To understand the wants and needs of patients in order to improve the quality of services
To inform and involve patients in all decisions about their care and treatment
To work with individuals, communities and groups to identify their needs
To work jointly with other services in the public, private and voluntary sectors
To provide information about services and treatment
To respect our patients’ rights to confidentiality, privacy, dignity and respect
Please call after 10 am for repeat
prescriptions. It is advisable that you call at least 48 hours
before your prescription is due to finish. This is to ensure that
your pre-scription is ready for collection. A list of your
medications is available on request.
Please note that important messages are sometimes printed
on the counterfoil of your prescription. Please check before
discarding.
You can make an appointment by either phoning or in person.
We have disabled access and designated parking spaces.
Please telephone first thing in the morning if you require a home visit. We realise that this may not always be possible but it allows the doctor to triage your call appropriately. The more details you give will assist us in dealing with the call more efficiently.
Please be prompt for your
appointments.
Please note that each appointment is 10 minutes long. Please inform
the receptionist, if you feel that you may require more time. We
will try to accommodate your request.
If you are unable to attend any of your appointments, please let us
know so that we may release the appointment for someone else.
If you are late for an appointment and the clinic is still running
you may be seen but you will have to wait. If you arrive after the
clinic has finished you will not be seen.
Please keep us up to date with any changes in your condition.
Please contact us if you are concerned about your
treatment/medication, we will arrange for you to discuss it with
the appropriate health care professional.
Please let us know immediately if you change your contact details
E.g. address, mobile or home telephone numbers.
We aim to treat patients with dignity and respect . The medical
team and staff have the right to expect this in return. We will not
tolerate threats of violence or abuse of any kind. Any patient who
breaches our code may be asked to register with another
surgery.
If you want to speak to a Doctor / Nurse,
you may contact the surgery and request a telephone
consultation.
You may give the receptionist as much detail as you feel is
necessary so she can deal with your call efficiently and
appropriately. If the Doctor or Nurse is unavailable we will
arrange for Doctor or Nurse to call you back.
We are sorry, but we do not provide the following services:
Our practice was established in 2005.
Our contract to supply medical services is
regulated by
Primary Care Contracts
Eglinton House
Ailsa Hospital
Dalmellington Road
Ayr
KA6 6AB
01292 513853
Wherever possible we prescribe
generic drugs i.e. not brand names.
Our phonelines close at 1730h and
reopen at 0830h, Monday to Friday.
If you require a doctor out with these times, then
please contact NHS 24 on 111.
If you call the surgery telephone number when we are closed then we
will use our answerphone to give you this number for NHS24. Please
do not leave any
messages on this answer phone
Further Information is available on the NHS 24
website:
www.nhs24.com
Please contact the Practice Manager if you wish to
view your health records
We are constantly trying to improve the practice and appreciate feedback from patients. If you have any reason to complain, you can obtain a copy of our complaints procedure from reception. This will guide you through the process. Alternatively please contact the Practice Manager on 01292 264080.
We aim to provide and maintain a
high standard of
care. We welcome any suggestions.
Asthma
Data Protection
Atrial Fibrillation
Cancer
Chronic Kidney Disease
Chronic Obstructive Airway Disease (Emphysema)
Coronary Heart Disease (Angina}
Dementia
Epilepsy
Heart Failure
Diabetes
High Blood Pressure (Hypertension)
Mental Health Conditions
Stroke
Thyroid (Underactive Thyroid)
We operate a recall system ror the above conditions and patients will be lettered for a yearly review.
In addition to the above, the following services are
also offered:
Cervical Smears (nurse)
Child Health (health visitor +/- doctor)
Dietetics (referral required by a doctor)
Minor Surgery (including cryotherapy)
Smoking Cessation (nurse and pharmacist)
Travel Vaccine Clinic (nurse)
Nhs 24 111
Ailsa Hospital 01292 610 556
Ayr Hospital 01292 610 555
Ayrshire Central 01294 274 191
Biggart Hospital 01292 470 611
Crosshouse Hospital 01563 521 133
Dentist[Emergency]
[IF Not Registered With A Dentist]
Between 8.30 Am And 6.00 Pm 01563 578 664
Out Of Hours 08454 242 424
Social Work (South Ayr) 01292 281993
Social Work (Prestwick) 01292 470 099
Princess Royal Trust For Carers 01292 263 000
The practice complies fully with the data
protection act.
We only hold information for the purpose for which it is
intended.
In some cases, we may need to forward relevant information from
your records E.g. if you are referred to another health care
provider such as a consultant at a hospital.
We sometimes have to collate information for audit purposes, in
which case, no patient identifiable information will be used.
All staff adhere to the rules of confidentiality.
Copyright 2018 Bankfield Medical Practice
.