bankfieldmedical.co.uk

Dr David Stevenson

Dr Alisha Dosumu

Dr Linda Evans

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COVID-19 Coronavirus

We are still open, and still providing the best service that we can. We are doing things a bit differently, though. Please do NOT come in to the surgery unless we have asked you to. You can still phone and speak to a doctor, we will provide telephone consultations, and if we need to bring people into the surgery then we will give you an appointment. More information can be found here:

COVID-19 Click here to get an isolation note - a note to give to your employer if you have to self isolate

 

Remote Consultations

 

If you have an appointment for a video consultation then you can access the service here. Please do not click on this link if you do not have an appointment. You will not get a consultation without an apointment. Please phone reception on 01292 264080

If you have trouble connecting then please DO NOT call our staff. They have no ability to fix your problem, and talking to them will only delay you getting seen. You can access a help service here:

Visit https://nhs.attendanywhere.com/troubleshooting

We may ask you to email us a picture. Use  Clinical_Practice_BankfieldMedicalPractice_80842@aapct.scot.nhs.uk


Please make sure that the patient's name and date of birth is in the message. An email from Annie97@example.com doesn't tell us who it's about, and we don't want to guess!


Musculoskeletal problems


Due to Covid there are a lot of patients that we are unable to see face to face. However, you can now access expert musculoskeletal advice directly without having to go through your GP. The normal face to face service is not running, but you can access a variety of self help information on the website. Please use this in the first instance.


https://www.nhsaaa.net/musculoskeletal-service-msk/


Online Patient Access now available


Patients can now order repeat prescriptions online. Please speak to our staff who will help you set this up.

Once you are registered, you can access the service here:


https://www.patientaccess.com

Opening Hours

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BANKFIELD SURGERY
OPENING HOURS
MONDAY, THURSDAY & FRIDAY
8.30 AM—5.30 PM
TUESDAY & WEDNESDAY
Early opening 8.00 AM—5.30 PM
ALLOWAY VILLAGE
MONDAY, TUESDAY, WEDNESDAY & FRIDAY
9.00 AM—12.00 PM
THURSDAY
Early opening 8.00 AM—12.00 PM

Our Doctors

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Dr David Stevenson, MB, ChB, MRCGP

GMC 4147796

Dr Alisha Dosumu, MBBS, DFFP

GMC 520942

Dr Linda Evans, MB, ChB, MRCP, MRCGP

GMC 4540966

Dr Junaid Ilyas MPH, MBBS, MRCGP

GMC 7113937

 

We are a teaching practice and we may have a registrar working with us from time to time.

Find Us

Bankfield Medical Practice

148 Dalmellington Road

Ayr

KA7 3PR

Tel: 01292 264080

Fax: 01292 269731

 

Alloway Village Hall
Alloway
Ayr
KA7 4PY
Tel: 01292 445533

To Register With Us

We do not discriminate on the grounds of race, gender, social class, age, religion, disability or medical condition.
To Register
You can register at either Bankfield or Alloway Village.
You will be asked certain details, E.g. name, address and previous Doctor, which will be recorded.
You will be offered a new patient medical with a nurse. This is a ten minute appointment during which the nurse will ask you about your past medical history current medication and record routine data e.g. your blood pressure etc. Please bring a urine sample [bottles are available at reception] .
It is important that you attend this medical. If you do not attend, you will not be registered.
You do not need to contact your previous surgery as your records will be transferred once the Health Board is informed.
We are always happy to answer any queries. We have a great team of receptionists who are will-
ing to answer any queries. The more information you provide will enable us to direct you to the most appropriate clinic.

You can dowload our registration form below. You will need to fill out one of these for each member of your family who wishes to register with us. If you fill this in before you come to the practice then it will greatly speed up the process.

Bankfield Form 1.pdf
Please fill in this official NHS form
Bankfield Form 2.pdf
Please also fill in one of these forms, which gives us more useful information to help you

Our Aims

  • To work towards improving our patients’ health

  • To provide treatment which is safe and effective, based on the best available evidence

  • To communicate effectively and sensitively with patients and their families and carers

  • To listen to the views and concerns of patients

  • To treat ALL patients with dignity and respect

  • To understand the wants and needs of patients in order to improve the quality of services

  • To inform and involve patients in all decisions about their care and treatment

  • To work with individuals, communities and groups to identify their needs

  • To work jointly with other services in the public, private and voluntary sectors

  • To provide information about services and treatment

  • To respect our patients’ rights to confidentiality, privacy, dignity and respect

Repeat Prescriptions

Please call after 10 am for repeat prescriptions. It is advisable that you call at least 48 hours before your prescription is due to finish. This is to ensure that your pre-scription is ready for collection. A list of your medications is available on request.
Please note that important messages are sometimes printed on the counterfoil of your prescription. Please check before discarding.

Appointments

You can make an appointment by either phoning or in person.

Disabled Access

We have disabled access and designated parking spaces.

House Visits

Please telephone first thing in the morning if you require a home visit. We realise that this may not always be possible but it allows the doctor to triage your call appropriately. The more details you give will assist us in dealing with the call more efficiently.

Patient Responsibilities

Please be prompt for your appointments.
Please note that each appointment is 10 minutes long. Please inform the receptionist, if you feel that you may require more time. We will try to accommodate your request.
If you are unable to attend any of your appointments, please let us know so that we may release the appointment for someone else.
If you are late for an appointment and the clinic is still running you may be seen but you will have to wait. If you arrive after the clinic has finished you will not be seen.
Please keep us up to date with any changes in your condition.
Please contact us if you are concerned about your treatment/medication, we will arrange for you to discuss it with the appropriate health care professional.
Please let us know immediately if you change your contact details E.g. address, mobile or home telephone numbers.
We aim to treat patients with dignity and respect . The medical team and staff have the right to expect this in return. We will not tolerate threats of violence or abuse of any kind. Any patient who breaches our code may be asked to register with another surgery.

Telephone Consultations

If you want to speak to a Doctor / Nurse, you may contact the surgery and request a telephone consultation.
You may give the receptionist as much detail as you feel is necessary so she can deal with your call efficiently and appropriately. If the Doctor or Nurse is unavailable we will arrange for Doctor or Nurse to call you back.

Services we do NOT provide

We are sorry, but we do not provide the following services:

  •  Anti-coagulation monitoring

About Us

Our practice was established in 2005.

 

Our contract to supply medical services is regulated by
Primary Care Contracts
Eglinton House
Ailsa Hospital
Dalmellington Road
Ayr
KA6 6AB
01292 513853

Prescriptions

Wherever possible we prescribe generic drugs i.e. not brand names.

When The Surgery Is Closed

Our phonelines close at 1730h and reopen at 0830h, Monday to Friday.
If you require a doctor out with these times, then
please contact NHS 24 on 111.
If you call the surgery telephone number when we are closed then we will use our answerphone to give you this number for NHS24. Please do not leave any
messages on this answer phone
Further Information is available on the NHS 24
website:
www.nhs24.com


REMEMBER: IN AN EMERGENCY DIAL 999

Access to Health Records

Please contact the Practice Manager if you wish to
view your health records

Complaints Procedure

We are constantly trying to improve the practice and appreciate feedback from patients. If you have any reason to complain, you can obtain a copy of our complaints procedure from reception. This will guide you through the process. Alternatively please contact the Practice Manager on 01292 264080.

Suggestions

We aim to provide and maintain a high standard of
care. We welcome any suggestions.

Our Clinics

  • Asthma

  • Data Protection

  • Atrial Fibrillation

  • Cancer

  • Chronic Kidney Disease

  • Chronic Obstructive Airway Disease (Emphysema)

  • Coronary Heart Disease (Angina}

  • Dementia

  • Epilepsy

  • Heart Failure

  • Diabetes

  • High Blood Pressure (Hypertension)

  • Mental Health Conditions

  • Stroke

  • Thyroid (Underactive Thyroid)

We operate a recall system ror the above conditions and patients will be lettered for a yearly review.

In addition to the above, the following services are
also offered:

  • Cervical Smears (nurse)

  • Child Health (health visitor +/- doctor)

  • Dietetics (referral required by a doctor)

  • Minor Surgery (including cryotherapy)

  • Smoking Cessation (nurse and pharmacist)

  • Travel Vaccine Clinic (nurse)

Useful Contacts

  • Nhs 24 111

  • Ailsa Hospital 01292 610 556

  • Ayr Hospital 01292 610 555

  • Ayrshire Central 01294 274 191

  • Biggart Hospital 01292 470 611

  • Crosshouse Hospital 01563 521 133

  • Dentist[Emergency]
    [IF Not Registered With A Dentist]
    Between 8.30 Am And 6.00 Pm 01563 578 664
    Out Of Hours 08454 242 424

  • Social Work (South Ayr) 01292 281993

  • Social Work (Prestwick) 01292 470 099

  • Princess Royal Trust For Carers 01292 263 000

  • Ayrshire & Arran musculoskeletal advice website

 

Data Protection

The practice complies fully with the data protection act.
We only hold information for the purpose for which it is intended.
In some cases, we may need to forward relevant information from your records E.g. if you are referred to another health care provider such as a consultant at a hospital.
We sometimes have to collate information for audit purposes, in which case, no patient identifiable information will be used.
All staff adhere to the rules of confidentiality.


Download
your rights under the GDPR
GDPR - further rights.pdf
Your further rights under the GDPR